Reporting Errors and Requesting Information for Mortgage Loans

To Notify Us in Case of Errors or Information Request Regarding Mortgage Loans

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you believe there is an error on your mortgage loan periodic statement or you would like to request information related to your mortgage loan, you must write to us on a separate sheet of paper at the address shown below. Send Error Resolution and Information Requests to: Connecticut Community Bank, N.A., Loan Operations Department, 605 West Avenue, Norwalk, CT 06850. In your letter, please give us the following information:

  • Your name and account number
  • For error resolution requests – describe the error and explain, if you can, why you believe there is an error.
  • For information requests – a statement explaining the question or information needed about your mortgage loan.


You must submit your request in writing. However, if you have general questions about your mortgage loan, you can also contact us by phone during our normal business hours at 1-866-899-0707.

Important Notice

InsurBanc will be closed on Monday, October 9th in observance of Columbus Day.

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InsurBanc will be closed on Wednesday, June 19th in observance of Juneteenth National Independence Day.
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